1. OUR COMMITMENT
As one of our valued guest (hereinafter “You”), it is always a pleasure to welcome You to one of our hotels. Our first priority is to offer You exceptional stays and experiences around the world. Your full satisfaction and faith in Accor S.A. is essential to us.
Accor S.A. may use Your PI for marketing purposes. If required by applicable law, You will be requested to give Your prior express consent to receive such marketing materials
3. ACCOR S.A. 7 PRIVACY PRINCIPLES
The following constitute Accor S.A. 7 Privacy Principles, which apply throughout the Accor Group worldwide.
We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with adult’s permission. Please make sure that Your children do not provide us with any PI without Your permission, e.g. online. If You believe Your child has submitted PI to us, please contact us so that we can delete such PI.
Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
In addition, depending on the applicable law, other data than those listed above may also be considered as sensitive data: credit card number, leisure habits, personal activities and hobbies, cultural habits, smoker/ non-smoker status, etc. However, we may need to collect such data which may be considered as sensitive, to satisfy Your request or provide You with specific services such as specific diet or any disability access facilities.
In such case, if required by applicable law, we will ask You to expressly consent that we collect and process such sensitive information.
6. WHEN IS MY PERSONAL INFORMATION COLLECTED?
PI may be collected in certain circumstances including without limitation as follows:
a. Hospitality activities such as :
b. Participation in marketing programs:
c. Provision of information by third party service providers:
d. Internet activities:
7. WHAT ARE THE PURPOSES?
We use Your PI for the following purposes:
a. To manage Your reservation and booking:
b. To manage Your stay at the hotel:
c. To improve our hospitality services, including:
d. To send You newsletters, promotions and marketing material about tourism, hospitality or services, hotel promotions, or Accor S.A. partners or contact you by telephone. You can choose to unsubscribe from our Email Newsletters service by clicking the dedicated link in our email newsletters.
e. To improve our Accor S.A. services, including:
f. To secure and improve Your use of Accor S.A. Internet websites, including:
g. To comply with local regulations (e.g. retention of business or accounting documents).
8. SHARING OF YOUR PERSONAL INFORMATION
As a global company, we strive to offer You the same level of service and hospitality all around the world. To this end, subject to Your rights set forth in section 13 below, we may have to share Your PI with internal or external recipients in the following ways:
a. The Accor Group: we may share Your PI with any Accor S.A. entity authorized individuals who need to access Your PI to provide You with the requested services or in the context of an action as a consequence of You providing such PI:
b. External service providers and partners: we may share Your PI with third parties for providing You with the requested services and improving Your stay with us:
c. Local authorities – internal investigations: we may also share information with local authorities if required by local law or as part of internal investigations within the Accor Group in compliance with local regulations.
9. INTERNATIONAL TRANSFERS
10. DATA SECURITY
Accor S.A. takes appropriate technical and organisational measures, in accordance with local law requirements, to protect Your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password system, physical protection, etc.
You may have to enter Your credit card details to complete Your reservations; in such event, Accor S.A. uses Secure Socket Layer (SSL) technology to encrypt such PI.
When you visit the Accor Group's websites, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.
a. What are the different types of cookies?
There are several categories of cookies:
Cookies help us to improve the quality of your browsing experience when visiting the Accor Group's websites. This technical process primarily allows us to:
Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does not cover visits to third-party websites. The Accor Group cannot be held responsible for the policy of third-parties regarding personal details and the use thereof.
c. How can you manage your cookies (enable, limit, block)?
Configuring your Internet browser (Internet Explorer™, Firefox™, Safari™, Google Chrome™, Opera™ etc.) is a free and effective way of managing cookies. You can then decide:
The way cookies are managed will depend on your browser.
Here, you will find all information relating to usage instructions:
"Flash"© cookies in "Adobe Flash Player"™
"Adobe Flash Player"™ is an application which enables the rapid development of dynamic content using "Flash" programming language. Flash (and applications of the same type) stores the settings, preferences and usage of this content using technology similar to cookies. However, "Adobe Flash Player"™ manages this information and your preferences through an interface that is different to the one provided by your browser software.
As your device is likely to display content developed using Flash language, we would ask you to access Flash cookie management by consulting the site directly http://www.adobe.com/.
12. DATA STORAGE
14. QUESTIONS / CONTACT